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Process Improvement Manager Sr

Auto req ID:
HR Job Code:
100194 Process Improvement Mgr Sr
Job Profile:
+ Manages a team (or multiple teams) focused on evaluating and overseeing an organization's complex operations or technology processes. Leads team(s) in developing solutions to optimize process efficiency, reduce processing time, and mitigate risks.
+ Defines and implements strategies, processes, and guidelines of process improvement programs. Cultivates and presents business case, implementation deliverables, cost-estimates, and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives more efficiently.
+ Continuously monitors effectiveness of process improvement initiatives and programs. Uses comprehensive view of organizational processes to lead team through the redesign of complex, cross-functional projects. Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.
+ Facilitates the process redesign effort to improve the quality and/or minimize process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements. Executes on findings by presenting optimization efforts to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.
+ Leads, manages and develops multiple teams, team leaders, and employees to build capabilities. Consults business partners to ensure that introduction of new process is smooth and effective, and sustains or improves quality of output. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.
Position City:
PA - Pittsburgh
Position Title:
Process Improvement Manager Sr
Line of Business:
Operations ? C&IB Commercial Lending
Building Location:
PA373 - Firstside Center Bldg
Job Type:
Total Hours Per Week:
Job Status:
Full Time
EEO Statement:
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law
OH - Brecksville, PA - Pittsburgh
Lean/Six Sigma
Required Education and Experience:
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Leadership Competencies:
Builds Winning Teams - Extensive Experience
+ Develops talent by creating engaged, inclusive and diverse teams who are empowered to speak freely and act with integrity.
Leads Effective Change - Extensive Experience
+ Recognizes the need for, takes personal accountability to adapt, and leads others through organizational change.
Drives for Results - Extensive Experience
+ Demonstrates energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.
Establishes Vision and Purpose - Working Experience
+ Creates a compelling vision of the future and translates it into action, linking others' contributions to the success of PNC.
Job Specific Competencies:
Organizational Savvy and Politics - Working Experience
+ Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels.
Flexibility and Adaptability - Extensive Experience
+ Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.
Problem Solving - Extensive Experience
+ Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Effective Communications - Extensive Experience
+ Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities - Extensive Experience
+ Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Organizational Change Management - Extensive Experience
+ Knowledge of and ability to align the organization's people and culture with changes in business strategy, organizational structure, technology and business processes.
Influencing - Extensive Experience
+ Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Core Competencies:
Manages Risk - Extensive Experience
+ Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Customer Focus - Extensive Experience
+ Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
Position Overview:
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Process Improvement Manager Sr. within PNC's Corporate and Institutional Banking (C&IB) Performance Management organization, you will be based in either Pittsburgh, PA or Brecksville, OH.
You will lead the Commercial Blueprinting and Optimization (CBO) function, which focuses on the following objectives:
1. Creating end-to-end process maps and documentation for critical C&IB functions.
2. Map risk framework elements to CBO artifacts using the ARIS process mapping software.
3. Prioritize and oversee the completion of ad hoc process mapping and process consulting requests to create transparency and drive process improvements.

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