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Consumer Support Associate

Job Profile
Ensures effective collection of an assigned group of delinquent accounts to minimize losses to the bank. Provides excellent customer service and helps to counsel customers regarding credit issues as necessary.
Uses an online collections system to accurately document customer account information and contact customers for repayment.
Supports members of the collections group with collection tracking and reporting.
Educates customers on financial alternatives and the ramifications of their actions through counseling practices.
Maintains and develops knowledge of current regulatory and compliance environment. Adheres to all policies and procedures at all times.

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